Stainless Knife Repair

Please do not attempt to repair your Profero knife yourself. Most Profero knives come with a lifetime warranty for craftsmanship which is redeemable to the original purchaser. However, you may void your warranty if you service the knife yourself or if repairs are performed by anyone other than the Profero Service Department. Additionally, you may injure yourself or cause further damage to the knife. If you discover any defect in material, manufacturing, or workmanship, you may return your knife to Profero for repair. In the event that your particular item is beyond repair or is discontinued, Profero will exchange your product for an item of similar value. In order to validate the warranty for your knife, please submit your registration information on the Profero website within 30 days from the original date of purchase.

Sending Your Knife in for Repair

To receive service under this warranty, please visit the warranty section of the Profero Knives website to initiate your claim. Upon submitting your information on our website, you will receive instructions on how to proceed. Depending on your situation, you may be asked to send your product to Profero or an authorized Profero Service Center for further inspection. We recommend that you insure the defective product to be returned and send it by certified receipt so it may be tracked if necessary. Profero is not responsible for loss, including the shipping to and from the Profero factory. Shipping is not covered under warranty. Profero will not be responsible for any damages, for loss or use of defective products, or for other consequential or incidental damages.