Warranty: Service under Warranty

In order to obtain service under the Profero warranty, please visit the Repair and Service section to initiate your claim. Upon submitting your information on our website, Profero will review your information and you will receive instructions on how to have your product serviced. Depending on your situation, you may be asked to send your product to Profero or an authorized Profero Service Center for further inspection. The knife must be shipped prepaid and insured by the owner, together with a description of the problem. It must be accompanied by the original bill of sale, your charge or credit receipt, or any satisfactory proof of the original date of purchase. Profero is not responsible for loss, including shipping to and from the Profero factory. Shipping is not covered under warranty. Profero will not be responsible for any damages, for loss or use of defective products, or for other consequential or incidental damages.